Recent data from the Office for Rail and Road shows that over 990 million rail passenger journeys were made in Great Britain from April 2021 to March 2022. However, this only equates to 56.9% of the 1.7 billion journeys made two years ago. So there’s still a long way to go.
Public transport is one of the most important service industries in the UK. But like any other service industry, it must turn its undivided attention to exceeding customer expectations now more than ever. And adopting a customer-centric approach will be the key to achieving this.